December 2011
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More books, more choices: Why America needs its... →
leopoldgursky:
“There is no other industry in which consumers express outrage at being asked to pay list price.”
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Tensions afoot
clientsfromhell:
Client: “On an additional note, and I’m not sure how you want to handle this, but we also felt like your team was condescending to us in the meeting. I felt like I was being talked to by your typical dime-a-dozen Bay Area “internet wunderkids”, and we were being treated like a bunch of digital newbies. It was very annoying.” My colleague: “…It’s actually pronounced...
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